Refund policy
Refund Policy
It is against federal law to re-sell used hair, so we cannot accept any hair products that have left their original packaging
or that look worn or altered in any way. If you notice any problems upon receiving your order,
please contact us immediately at info@picturemedifferent.shop or (773) 217-9702.
A 10% processing fee is deducted from approved refunds that have not yet shipped.
A 20% restocking fee plus shipping costs are deducted from approved refunds that have been
shipped. If your return qualifies, you will ship the returned items to us, we will inspect them, then your
refund will be processed, and a credit will automatically be applied to your original method of
payment after we inspect the returned items. You are responsible for returned shipping costs
unless the items you received were damaged or incorrect.
Fraud & bank disputes:
If you decide to dispute any order you’ve placed with us through your bank and commit bank
fraud after we have confirmed or shipped your order, we will press charges according to Federal
law.
Please note: Federal law states you cannot return human hair products that have been used. We
adhere to strict policies regarding federal law, health regulations, and hygiene concerns. If the
item is removed from the bundle and used in any visible manner, or if the product has been
opened or tampered with in any way all exchange policies are voided. The hair must remain in
the bundle and not be untied at the top. The hair must be in its original packaging, labels, and
tag. Returned packages must include a copy of the original invoice as proof of purchase.
Merchandise must be physically received before an exchange can be granted. Please allow 5-7
business days for processing. Any used hair that we receive will be immediately discarded and
will not be handled or returned by our team.
NO REFUNDS. NO EXCHANGES.
IT IS AGAINST FEDERAL LAW TO RE-SELL USED HAIR, SO WE CANNOT ACCEPT ANY HAIR PRODUCTS THAT HAVE LEFT THEIR ORIGINAL PACKAGING OR THAT LOOK WORN OR ALTERED IN ANY WAY.
IF YOU RECEIVE AN ITEM THAT IS INCORRECT, EMAIL US PHOTOS OF THE UNWORN ITEMS WITHIN 24 HOURS OF RECEIPTS. AFTER WE CONFIRM A MISTAKE WAS MADE, WE’LL SEND YOU NEXT STEPS ON HOW TO RETURN YOUR ITEMS.
NOTHING SENT BACK TO US WITHOUT PRIOR WRITTEN APPROVAL WILL BE GRANTED A REFUND – AND ANY PACKAGES SENT BACK WILL NOT BE RETURNED TO THE SENDER.
ALL SAMPLES ARE NONREFUNDABLE.
IF YOU ENTER THE INCORRECT MAILING ADDRESS, YOU NEED TO PAY AN ADDITIONAL $10 TO COVER PROCESSING EXPENSES BEFORE YOUR ORDER IS SHIPPED OUT.
ANY ORDER RETURNED DUE TO THE CUSTOMER ADDING THE INCORRECT ADDRESS WILL NOT BE REFUNDED OR MAILED BACK OUT WITHOUT THE CUSTOMER PAYING THE ADDITIONAL SHIPPING AND HANDLING COSTS.
WE TAKE RETURNS AND CHARGEBACKS VERY SERIOUSLY. IF YOU ATTEMPT TO DEFRAUD OUR COMPANY, EXPECT CRIMINAL CHARGES AND A CIVIL SUIT TO FOLLOW. OUT OF THE THOUSANDS OF ORDERS WE’VE SHIPPED, WE HAVE NEVER LOST A DISPUTE.
ALL APPROVED RETURNS AND ORDER CANCELLATIONS ARE SUBJECT TO A 40% OR $100 (WHICHEVER IS GREATER) RESTOCKING FEE THAT IS NON-WAIVABLE AND NON-NEGOTIABLE.
WE DO NOT ACCEPT ANY REFUNDS ON SAMPLES, CUSTOM WIGS (THIS INCLUDES EXTRA DENSITY AND UNITS WITH BLEACHED KNOTS OR CUSTOM COLORS), CUSTOM ORDERS (THIS INCLUDES OUR 40” BUNDLES), OR ANY OF OUR SERVICES OR MEMBERSHIPS. ALL OF THESE PURCHASES ARE FINAL AND NON-REFUNDABLE.
WHEN SHIPPING BACK YOUR ITEM PLEASE INCLUDE YOUR ORDER NUMBER AND THE DETAILS OF THE EXCHANGE.
WE STRONGLY RECOMMEND YOU INCLUDE INSURANCE IN CASE OF ANY CARRIER ISSUES. YOUR EXCHANGE CAN BE SENT TO: